nam/careers

Affiliate Controller

In business since 2009, nam/offers is a trusted leader in the affiliate marketing space – we own internal products, develop proprietary technology, and are experiencing exponential growth. With offices in the United States, Canada, Denmark, El Salvador, and the Philippines – there is room to grow in nam/offers, as we’re expanding into other countries, products, and technology.

job description

The Affiliate Controller is responsible for qualifying and approving potential customers (affiliates) based on company (nam/offers) customer service, and quality assurance policies.

The qualification process includes reviewing customer applications, phone call interviews, and uploading necessary approval documents into our customer service management platform.

The successful candidate will liaison directly with the sales department, providing all necessary details and documents enabling a smooth profitable business relationship.

Responsibilities

Conduct preliminary research on new customer (affiliate) applications
Qualify customers based on quality assurance and customer service policies
Manage queue of phone call interviews (outgoing calls)
Keep records of customer interactions, process customer accounts, and file documents
Contact customer references via phone, Skype, and/or email
Assign and introduce qualified customers to the sales department via Skype
Record new customer in sales department worksheet and/or CRM
Collect required documents (photo ID, and tax forms) from customer
Become proficient with companies software – including CRM, and technology
  Log questions asked in visitor center (support desk)
Report daily interactions, approvals, and denials
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Qualifications

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Proven ability to accommodate evolving responsibilities and last minute changes
Readily engages others and enjoys building and developing relationships
Strong decision-making, recruitment, negotiation, and problem-solving skills
Ability to work well independently and within a team environment.
Strong desire to succeed and grow and aptitude to learn
Excellent time-management skills
PC proficiency and solid working knowledge of Word, Excel, PowerPoint, etc
Strong written and verbal communication skills
Must be available to work occasional nights, holidays and weekends
High school degree

Working Conditions

The Affiliate Controller is a remote (work from home) position, and/or within our office (North Carolina) – you are expected to have a stable internet connection, quick computer, and access to Skype.